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Performance – Cartridge seal is stuck

Problem

When attempting to remove the cartridge seal, the seal gets stuck midway through.

Solution

See the following:

1. Please note that there will be resistance, and applying some force will be required to remove the seal from the cartridge.
2. rock toner cartridge side to side to loose post assembly test toner left in seal area before pulling cartridge seal.
3. grasp cartridge seal firmly and using ample force pull straight towards you
4. Replace the cartridge through your Rhinotek representative.

Output Quality – Light or faded Prints

Problem

Printed documents are lighter than they should be, or there is fading on separate areas of the paper.

Solution

See the following:

1. Make sure that Econo mode setting is off.
2. Verify that your printer supports the paper or media that you are using to print on. (printer operating manual will specify the media that the printer supports.)
3. Check the printing environment, verify that the temperature, and the humidity are within normal ranges. (Ideal operating conditions are listed in your printers operating manual.)
4. adjust the toner density setting (follow the printer manual instructions)
5. redistribute the toner in the toner cartridge, (gently rock cartridge side to side)
6. replace and install a new toner cartridge (follow the installation procedures provided with toner cartridge)
7. Order and install printer maintenance kit (follow the installation procedures provided with maintenance kit)
8. Replace the cartridge through your Rhinotek representative.

Output Quality – Specks

Problem

Small to large specks, or drops of toner are showing on the printed pages.

Solution

See the following:

1. Print few more pages to see if the problem will correct itself
2. Clean the inside of the printer (use the Rhinotek toner wipe to grab any excess toner, be cautious not to touch the black roller inside the printer.
3. Verify that your printer supports the paper or media that you are using to print on. (printer operating manual will specify the media that the printer supports.)
4. Order and install printer maintenance kit (follow the installation procedures provided with maintenance kit)
5. Replace the cartridge through your Rhinotek representative.

Output Quality – Lines appear throughout the printed pages

Problem

Lines appear on the printed page that were not on the document that you printed.

Solution

See the following:

1. Print few more pages to see if the problem will correct itself
2. replace and install a new toner cartridge (follow the installation procedures provided with toner cartridge)
3. If the new cartridge does not solve the issue, order and install printer maintenance kit (follow the installation procedures provided with maintenance kit)
4. Replace the cartridge through your Rhinotek representative.

Output Quality – Gray Background

Problem

The outside of your printing area is showing up as grey on regular white paper.

Solution

See the following:

1. Verify that your printer supports the paper or media that you are using to print on. ( printer operating manual will specify the media that the printer supports.)
2. Check the printing environment, verify that the temperature, and the humidity are within normal ranges. (Ideal operating conditions are listed in your printers operating manual.)
   
3. adjust the toner density setting (follow the printer manual instructions)
   
4. redistribute the toner in the toner cartridge, (gently rock cartridge side to side)
   
5. replace and install a new toner cartridge (follow the installation procedures provided with toner cartridge)
   
6. Order and install printer maintenance kit (follow the installation procedures provided with maintenance kit)
   
7. Replace the cartridge through your Rhinotek representative.

Output Quality – Toner is smearing across the paper.

Problem

On the printed pages there is toner smeared across sections.

Solution

See the following:

1. Print a few more pages to see if the problem will correct itself.
   
2. Check the printing environment, verify that the temperature, and the humidity are within normal ranges. (Ideal operating conditions are listed in your printers operating manual.)
   
3. Verify that your printer supports the paper or media that you are using to print on. (printer operating manual will specify the media that the printer supports.)
   
5. replace and installed a new toner cartridge (follow the installation procedures provided with toner cartridge)
   
6. Order and install printer maintenance kit (follow the installation procedures provided with maintenance kit)
   
7. Replace the cartridge through your Rhinotek representative.

Output Quality – Loose Toner

Problem

The toner is not fusing (sticking) to the paper.

Solution

See the following:

1. Print few more pages to see if the problem will correct itself
   
2. Clean the inside of the printer (use the Rhinotek toner wipe to grab any excess toner, be cautious not to touch the black roller inside the printer.
   
3. Verify that your printer supports the paper or media that you are using to print on. (printer operating manual will specify the media that the printer supports.)
   
4. Check the printing environment, verify that the temperature, and the humidity are within normal ranges. (Ideal operating conditions are listed in your printers operating manual.)
   
5. replace and installed a new toner cartridge (follow the installation procedures provided with toner cartridge)
   
6. Replace the cartridge through your Rhinotek representative.

Output Quality – Repeating general defects

Problem

Repeating defects

Solution

See the following:

1. Print few more pages to see if problem will correct itself
   
2. replace and installed a new toner cartridge (follow the installation procedures provided with toner cartridge)
   
3. Order and install printer maintenance kit (follow the installation procedures provided with maintenance kit)
   
4. Replace the cartridge through your Rhinotek representative.

Output Quality – Wrinkles or Creases

Problem

Wrinkles or Creases

Solution

See the following:

1. Print few more pages to see if the problem will correct itself
   
2. Turn over the stack of paper in the tray. Also try rotating the paper 180’
   
3. Verify that your printer supports the paper or media that you are using to print on. (printer operating manual will specify the media that the printer supports.)
   
4. Verify that your printer supports the paper or media that you are using to print on. (printer operating manual will specify the media that the printer supports.)
   
5. make sure the paper is loaded correctly and that the guides are not too tight or too loose against the paper stack
   
6. print to a different output bin on printer
   
7. Replace the cartridge through your Rhinotek representative.

LaserJet Printers - Communication Error, Line of "Symbols and characters" Print

Problem

When printing from the computer, you receive a line of Symbols and characters or all of the printed output comes out on one line.

Solution

See the following:

1. Perform a self-test to be sure that the HP LaserJet printer is functioning properly. If the self-test is not correct, remove all cables and accessories (if any) and print a self-test again. If the self-test is still not correct, service the printer. If the self-test is correct, go to the next step.
   
2. Reseat or replace the cable. Check the cable for bends or pressure applied by objects resting on the cable. A faulty cable or cables that do not meet the IEEE-1284 Standard can cause print defects by distorting signals.

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