Customer Testimonials
MEDICAL
Bank-Business
IT
CONSUMER
HUMANITARIAN:
HUMANITARIAN:
Date: June 3, 1998
Re: The Wall Street Article
Dear Mr. Chamales,
My name is Linda Martinez. I work with Time Warner Communication, our
company does business with your company. Our Administrative Assistant
was telling me about your business and how you give people with trouble
past a second chance and give them a future, so they can try to get
their life back together. She told me she had an article and if I would
like to read it, so I did. The article impress me so much that I just
wanted to tell you that your an inspiration to every recovering
alcoholic/addict out there.
I’m a recovering alcoholic/addict. I’m a Counselor working in a recovery
home for women in Los Angeles on the weekends. Your article will give
these women alot of hope, that they too can have a second chance to have
a better life, as long as God has people like yourself out there helping
others.
You are definitely a Miracle and thank you so much for sharing your
experience, strength and hope. You will touch alot of recovering people
all over the world, you sure did touch mine!
Thank you,
Linda Martinez
959 South Coast Drive, Suite 300, Costa Mesa, California 92626 - 1511
Cravens Avenue, Torrance, California 90501
=====================================
Trace International Holdings, Inc.
April 2, 1998
Mr. Jerry Chamales
Omni Computers Products
P 0 Box 6205
Carson, CA 90749-6205
Dear Jerry:
I read with great interest the article in the Wall Street Journal about
you. I found the story to be very flattering and well deserved. I had no
idea that you were hiring so many individuals who were in recovery from
substance abuse. I find your actions admirable, but not unexpected.
You must be a real beacon of hope for your employees and it’s that
leadership quality that sustains you in making your company ever more
profitable.
It’s a pleasure to be associated with you in business and to be your
friend.
Best wishes,
John V. Tunney
JVT/ft
375 Park Avenue, 11th Floor
New York, NY 10152
Tel 212 230-0442
Fax 212 593-1363
=========================================
P.O. Box 51540
Riverside, CA
92517-2540
(909) 341-9230
Fax (909) 341-0768
June22. 1998
Omni Computer Products
Mr. Gerald Chamales, CEO
2301 E. Del Amo Boulevard
Carson, CA 90220
Dear Mr. Chamales:
With the invoice I received today from your company was a reprint from
THE WALL STREET JOURNAL, dated March 11, 1998. 1 often toss out ads and
other “envelope stuffers” that come with bills, but something caught my
attention and I started to read the article about you and your company.
I have been delighted with both the products I receive and the service,
not to mention the price, but now I have a new reason for being pleased
to do business with Omni; your hiring policies, and the social
responsibility you are embracing. I was so touched by the article, and
so pleased to know that there are people running corporations who have a
heart and a sense of what is right.
My husband has applied for a position with the County of Riverside to
assist in the GAIN program, with responsibilities to assist Welfare
recipients to find employment. I already felt good about what he is
hopefully going to be doing, but after reading this article, I feel
great! I am passing on this article to him and trust that he will feel
as good as I do about what you are doing.
May I take this opportunity to also elaborate on how satisfied I am with
the service there at Omni. Darrell Ray is my sales rep and he could not
be more knowledgeable, efficient, or personable. I feel like I know him
and he clearly knows my business, advising me on how many of each type
of cartridge we generally go through, and being conscientious about not
having me over order.
Mr. Chamales, I thank you very much for the work you are doing.
Sincerely,
Carlene Green
Administrative Coordinator
=======================================
July24. 1998
Mr. Gerald Chamales
Omni Computer Products
2301 East Del Amo Boulevard
Carson, CA 90220
Dear Mr. Chamales:
On behalf of the Make-A-Wish Foundation® of Los Angeles, I would like to
thank you for your in-kind donation to the Fifth Annual Wine Tasting and
Auction held at Barker Hangar on February 20. A record number of 1500
attendees including patrons, volunteers, 25 restaurants, and 102
wineries, made the event a tremendous success. Thanks to you and the
sponsors, especially the presenting sponsors American Airlines and
Harris Corporation, the total cost of the event was underwritten. As a
result $202,000 was raised for our special children.
Your support has helped the Foundation reach the milestone of granting
more than 3,000 wishes to children in Los Angeles County battling
life-threatening illnesses. Over the past 15 years we have learned that
the power of a wish reaches far beyond one child. A wish brings hope,
joy and happiness to a community —- a community that includes a wish
child’s siblings, family friends, neighbors, classmates, a parent’s
employer and co-workers, and a team of medical professionals.
Make-A-Wish has set an aggressive goal of ensuring that every child
battling a life-threatening illness can enjoy the magic and hope of a
wish come true. Thanks to you, we are much closer to reaching that goal.
Very truly yours,
Judith Lewis
Executive Director
==============================
Mr. Gerald Chamales
Omni Computer Products
P.O. Box 6205
Carson, CA 90749-6205
Dear Mr. Chamales,
I started my morning by reading, The California Journal article that was
faxed to me as an Omni customer. Aside from the money and fame hard work
can produce, I’m a true believer of the power of human validation!
Bravo Mr. Chamales. I commend your efforts and admire the compassion you
feel for people with unfortunate pasts. I will continue to support Omni
and will write a memo to our management staff recommending that every
Merit and Westward office patronize your company. I will also send
copies to two of my good friends who manage recording studios and a
plumbing supply company in the bay area in addition to the office
complex I reside in which is an international venture.
Best Regards,
Penny Lorraine Perazzo
Manager
=====================================
SAVE
THE RHINO INTERNATIONAL
Winchester Wharf, Clink Street, London SE1 9DG
Tel: +44 (0)171 357 7474 • Fax: +44 (0)171 357 9666
e-mail: save@rhinos.demon.co.uk • http://www.cm-net.com/rhino/
Mr Gerald Chamales
OMNI Computer Products
2301 E Del Amo Boulevard
Carson CA 90220
21st March
Dear Gerald
The Rhino Man has landed
...And what a reception he received from everybody at Omni Computers. I
most enjoyed my tour around your office as the Rhino Man, and the warm
welcome from the Omni team was fantastic.
I should like to thank you all for your ongoing support in the effort to
conserve rhinos at the Lewa Downs Project in Kenya and your enthusiasm
for Save The Rhino’s fundraising programme in California.
We have set ourselves the great challenge of raising US$ 21 million to
leave a future legacy of support for the rhinos that remain in the wild
around the world. The Global Rhino Fund will provide a protective
umbrella under which the last few rhinos can shelter. Maybe one day,
they will be allowed to roam wild and free again. That is what we must
all strive for and we will need your help along the way.
In the meantime, lots more marathons in the rhino costume and fundraiser
parties! I hope that some of you at Omni will be inspired to get really
involved with our efforts in the future.
Once again, many thanks for your support.
Kind regards
Johnny Roberts
Director and Co-Founder of Save The Rhino International
=======================================
September 21, 1998
Mr. Gerald Chamales
President & CEO
Omni Computer Products
2301 East Del Arno Blvd.
Carson, CA 90220
Dear Mr.Chamales:
Congratulations! This letter confirms that your company has been
officially selected as one of the:
IW GROWING COMPANIES 25
America’s Most Successful Small Manufacturers.
Your company was chosen from a pool of applicants and editor-researched
candidates. In the November issue of IW GROWING COMPANIES we will
profile Omni Computer Products and its achievements. The feature article
on your company will appear in a special editorial section devoted to
the IW GROWING COMPANIES 25. We ask that you do not publicly announce
this designation until the magazine is published in mid-November.
You will soon receive a phone call from an IW GROWING COMPANIES editor
regarding the article, and we hope that you will make yourself or a
member of your staff available for a brief interview.
In addition to being featured in the publication, we will be mailing to
your attention a plaque to commemorate your company’s achievements. If
you have any questions regarding the IW GROWING COMPANIES 25 or the
magazine, please contact managing editor George Taninecz.
And, once again, please accept our congratulations.
John Brandt
Editor-in-Chief
======================================
Ernst
& Young
Entrepreneur Of The Year
Greater Los Angeles Area
515 South Flower Street
Los Angeles, California 90071
(213) 977-3949 – (213) 977-3776(FAX)
May 27, 1998
Mr. Gerald W. Chamales
President/Chief Executive Officer
Omni Computer Products
231 East Del Amo Boulevard
Carson, CA 90220
Dear Gerry:
Congratulations! You have been selected as a finalist in the
Entrepreneur Of The Year awards program.
As a finalist, you will be honored at the awards banquet at 6:30 PM on
.June 25, 1998 at The Beverly Hilton. The award recipients and the
categories will he announced at that time. You may have already received
your invitation. A complete list of all the finalists is included. Also
included are two vouchers for complimentary seats: one each for you and
a guest. As the awards ceremony is a celebration of your success, we
encourage you to purchase additional seats for colleagues and family
members.
In preparation for the awards ceremony, we are beginning our production
and advertising projects. Our production company has contacted you to
set up a filming time. Please let me know ii you have any questions
about that process. Radio spots on all the finalists are being broadcast
on KCRW, 89.9 FM each week day at 5:50 am and 3:50 pm. You were notified
by fax of your specific broadcast day. You will receive a tape of the
spot directly from KCRW. A supplement featuring profiles on each of the
finalists will appear in the .June 15 edition of the Los Angeles
Business Journal. KOCE TV will be conducting interviews during the
cocktail reception prior to the awards ceremony as well as filming
portions of the evening. We expect all this to contribute to a very
exciting event.
If you have any questions, please call me at (213) 977.3949.
Congratulations once again! I’m looking forward to seeing you on June
25.
Sincerely,.
Meggan Taylor
Program Manager
=======================================
IT DEPARTMENTS
To Omni Computer Products Management Team,
Time and money seem to be the two things IT professionals can never have
enough of. Pressure to save money and cut costs while delivering a high
quality IT product are prime directives in today’s market. IT is no
longer the cash cow it was hoped to be. In all the pressure to deliver
and save we also are inundated with solicitors hoping to grab an ever
shrinking market. Telemarketers and market research calls had me ready
to rip the phone from the wall.
I happened to answer a call from Omni Computer products. This person
spoke clearly, intelligently, and expediently. Elise, who would become
my “rockin’ sales babe”, wanted me to try her Rhinotek toner cartridges.
My exhaustion from trying to make progress on a mountain of work gave me
motivation to throw all of my “buyers attitude” towards her. With tact
and style she earned the right for her product to be tried. She met my
criticism with an uncanned and unscripted approach.
To Elise’s credit she was born to sell. I have the responsibility to
purchase thousands of dollars of IT products. My expectations of vendors
can be higher than others. These expectations make the decision of whom
I deal with. -
1. Be there when I call.
2. Know what I need better than I.
3. Get it to me fast and cheap.
4. Don’t take yourself seriously.
IT is not the most personable and entertaining business facet. So, I
search out business relationships that try to make my job easy. Elise is
truly my “rockin’ sales babe”. Not a hard sell, but far from passive,
she keeps me on my toes. It is always a pleasure to talk with a sharp,
witty, and on-top-of-it representative.
What about the product? I wish I could tell you it is saving me 50%
percent on my consumables spending. Alas, I can’t say that. It will
probably save me more. You see I haven’t yet used one cycle of Rhinotek
product. We have exceeded twice our expected life on the Q4000 cartridge
and I can’t say how much longer we’ll go. For the same price I paid
Office Depot for HP product I’m receiving the following benefits:
• Better toner Quality, which means less mess on my hands and in the
printer.
• Double the page count of HP cartridges, which helps my bottom line.
• Increased savings and productivity due to a better product.
• A sales person who keeps me happy as a buyer.
I don’t know what else I could say. Omni Computer Products will be a
supplier I will use for the rest of my career.
Yours truly,
Scott Johnson
IT Manager
====================================
To Whom It May Concern:
I am an IT manager for US Foodservice; I have been with the company for
3 years. Rhinotek has just become my primary supplier of all toners and
printer ribbons. The prices are extremely competitive and offer more
print for your dollar. Compared with the previous toner supplier I went
through, toners often last longer and do not cause printing problems
such as lines, distortions, or bars across each page printed. My
customer service rep has also been more than helpful with the long list
of toners they supply and getting them to me. They have been quick at
returning my calls and their product has been on site with in a
reasonable amount of time.
I would recommend any company, no matter what your product or who your
clientele might be, to give Rhinotek a try.
Yours truly,
Tim Shapiro
IS Manager
====================================
May 23, 2003
Mr. Eric Peterson
Rhinotek Computer Products
2301 E. Del Amo Blvd.
Carson, CA 90220-6304
RE: HP 5SI Cartridges
To Concerned Individuals:
We recently began using your product in our HP 5 printer, and are very
happy with the results, thus far. The HP brand cartridges had been,
surprisingly, producing poor quality documents, even causing us to
consider repairs.
Eric Peterson had convinced me to try your product with no obligation; and
we've had wonderful results; eliminating any need for repair, and
producing excellent quality documents.
We are happy with your product, and the excellent follow up provided by
Eric.
Very truly yours,
Tina Brewer
Executive Assistant
IT Department
====================================
CoreSoure
A Trustmark Company
March 20, 2003
To Whom It May Concern:
Rhinotek Computer Products has been my supplier of choice for printer toner
cartridges since March of 2002. Until then, I had used only new HP toner
cartridges and didn't dare risk printer performance by using recycled
cartridges. Then I learned about Rhinotek.
I was willing to give Rhinotek a try because its products are new, not
recycled, and are guaranteed to perform as well as or better than the
Original Equipment Manufacturer's (OEM) products. Rhinotek's quality was
clearly visible to me when the transition to their product went
completely unnoticed by the users in my department.
Not only does Rhinotek provide me with a consistently high quality product,
it provides significant cost savings paired with excellent customer
service. Stevie Schulman, our account executive, is always very helpful
in meeting our needs as well as making sure we are getting the best
price possible. It's nice to work with someone who cares!
I highly recommend Rhinotek as a risk free, effective and economical
alternative to the high cost of OEM toner cartridges.
Sincerely,
Ryan Saner
HelpDesk, Information Technology
=============================
Bartlett & Bartlett, Inc.
Michael Berry
Account Executive
Rhinotek Computer Products
Carson, CA
Dear Michael,
In March you sold me three toner cartridges for my Apple Laserwriter
8500 printer. I loaded the first of them about two weeks ago after
finally using up two remanufactured cartridges from another company.
Neither of them would produce a solid black and were a major
disappointment. My experience with refills from a local supplier had
been even more dismal.
What a relief to discover that the first Rhinotek cartridge performed
just as well as the original Apple-branded cartridges (that are no
longer available), and that the newsletter I produce once again looks
like it should.
I'm not a big volume user-l print about 2,500 copies a month-but when
the first three Rhinotek cartridges are used up I'll be back.
Thanks for producing and selling a quality product.
Sincerely,
Lee Bartlett
President
====================================
BANKING - BUSINESS
Singapore Airlines
Sent: Tuesday, July 18, 2006
To: Richard Huang
Subject: Rhinotek Lexmark products
Hi Richard,
It’s been my fortunate to get to know you and to introduce the Rhinotek computer Products to our company. Ever since we switched the PC printer cartridge to Rhinotek product, we saved money about 30 % form our office supply. Your products have high quality, not only it is compatible to others, it is always on time deliveries and reliable, I especially like the free printer care kits. It makes our office workers happy by reducing printer maintenance.
Thank you again for all your help and I am happy to let everyone know that Rhinotek is providing great service and products to consumer.
Best Regards,
Flora Siu
Administration/Secretary
====================================
Hi Carol;
I just wanted to tell you that I just had to replace a toner cartridge
that I installed about 5 months ago. And with all of our printouts
during tax season that cartridge never waivered.
You know the saying “the proofs in the pudding.” Well; your toner
cartridges have proven themselves time and time again that they are
durable and long lasting. Just 1ike you told me several years ago when
you got me to come aboard. I’m glad I took you up on your offer.
Thanks again for supplying us with a great product, great price and no
strings.
Have a great Weekend!!!
Beverly K. McCoy
Assistant to the Branch Manager
========================================
Scott Stanford
Rhinotek
2301 East Del Amo Blvd
Carson, CA 90220
Dear Scott,
I wanted to take the time to let you know how the Rhinotek printer
cartridges have been working for my office. These cartridges cost less
and last longer than the ones I had been using. I am very pleased with
the Rhinotek cartridges. I also am impressed that they are recyclable
and a portion goes to helping save the Rhino.
Sincerely
Sue Anna Dieterich
Registered Senior Sales Assistant
====================================
August 5, 2005
Ken Trussell
Account Executive
Rhinotek Computer Products
2301 E. Del Amo Blvd.
Carson, CA 90220
Dear Ken:
I just wanted to extend my gratitude and appreciation to you, for
helping me find a product that can help me save money for my credit
union!
It’s refreshing to be able to deal with someone with customer service
skills that are professional, cheerful and friendly.
As you recall, we went through several of your Optra-T MICR toners and
not one of them would work in our machine! Through your persistence and
dedication to customer service and problem solving, you now have a toner
that works in our printer and you can rest assure that I will be
ordering them from you from now on!
Keep up the great work and thanks a $Million!!!!
Sincerely,
Anna Davis, CPS
Executive Administrative Assistant
==========================================
Reebok International Ltd.
March 2, 2004
Richard Huang
Account Executive
Rhinotek Computer Products
Dear Richard,
I’m writing to you to express my appreciation for the outstanding service
and quality of your computer products. Since the inception of Reebok’s
procurement of Rhinotek’s products, the level of confidence and
satisfaction of procuring a quality product at unbeatable pricing has
risen to an all-time high.
I look forward to the continuing success and a promising future between our
2 organizations.
Sincerely,
Bill Bailey
Purchasing Agent
===============================
BAE Systems
7 September 2004
Hello Richard-
I would just like to thank you for all the time you have taken to
familiarize me with your company and products. Your products have
surpassed my expectations in both quality and price, and it is a
pleasure doing business with you.
It is due to your competitive pricing and quality, and the fact that you
are also a small business, I feel totally confident in using your
company for all my needs.
Sincerely-
Lori Howe
BAE Systems
==============================
LIBERTY TAX SERVICE
February 02, 2006
To: Richard Huang
Subject: RHINOTEK
Mr. Richard Huang,
Richard, I'm drafting this letter to personally thank you for the
service Rhinotek has provided me for the last two years. In the past I
tried to save a few bucks and would search EBAY for my toner cartridges.
After several bad experiences I realized that I was wasting time and
money servicing my printers because of inferior products. I am extremely
impressed with the reliability of Rhinotek products and amazed at the
increased capacity compared to the off the shelf toner cartridges. The
less time I spend shaking and changing toner, the more time I can spend
being the CEO of my business. I will recommend Rhinotek products to all
fellow LIBERTY TAX SERVICE franchisee's.
Thanks,
Todd Thielmann
=============================
H & R BLOCK
6101 Crestwood Station
Crestwood, KY, 40014
(502) 241-1392
February 1, 2006
To Whom It May Concern:
This letter is to verify that Rhinotek cartridges are the ones we
choose to use for a variety of reasons. Their toner cartridges last us
weeks where the competition does not. Even during peak, the Rhinotek
cartridge lasted us a day and a half on low toner until it started to
fade!
In addition to using them at the office, they are the brand I order for
home use as well because of their quality and low price. In addition,
they have great customer service if anything were to ever fall short of
expectations.
If you have any questions, feel free to call me at (502) 241-1392.
Sincerely,
Beth Sammet, E.A.
H & R Block
===============================
H & R Block
To: Richard Huang
Subject: Toner and Service
Dear Richard,
Thank you for providing exceptional products and service. I must say
that Rhinotek's toner is much better than any other toner I have used. I
have used Rhinotek toner for 7or more years and would not switch to any
other
toner again! I have also use the diskette's and they are exceptional as
well.
Thank you again and best wishes for the Holidays.
Sincerely,
Linda A. Johnson
H & R Block
===============================
Realty Executives International HQ
Hi John,
Since I have changed my ink and toner from name brand to the RhinoTek
brand I have noticed that I have not ordered as much. RhinoTek costs me less and lasts a
lot longer.
You (John Hernandez) as my Sales Person have been a great help. You should be salesman of the month,
quarter and year.
Thanks So Much,
Cindy J.
=============================
May 5, 2006
Hi Tom,
I was quite pleased and thrilled (it doesn't take much these days) to find with the laser
printer cartridge a "Rhino wipe" and a cleaning sheet to run through the printer!! Yours is
the first company that I know of to think about these things and actually include them with the toner.
I've been using the cleaning sheets for years and swear by them. I don't think many people use
them or have even heard of them. Believe me it's these "little" things that make a difference....it
means someone is actually talking and listening to people working in the trenches.
Long Live the Rhino!
Sinceremente,
Roberta
=============================
Holiday Inn Express Portage
April 20, 2006
On the day I received the Rhinotek cartridge, I removed it from the box, opened the printer,
inserted the cartridge and printed a report. I had no issues with the printer not recognizing
the cartridge or having to change menu options.
After printing the report, I slid the Rhinotek printed report and a previously printed report on
another cartridge brand across the counter and asked the staff which they thought looked better. (The
staff was unaware of which printer had the Rhinotek cartridge in it.) They chose the Rhinotek cartridge report. It
was brighter and easier to read.
Cynthia Smitka
General Manager
=============================
MEDICAL
FLORIDA CENTER FOR ORTHOPAEDICS
Rhinotek Computer Products
Attn: Richard Huang
2301 E Del Amo Blvd,
Carson, CA 90220
Dear Richard:
I am writing to you to express my sincere appreciation for the
exceptional service you have provided to me and my company. Since I
began ordering my toner products from Rhinotek, I have experienced not
only quality products and quality service but a reduction in costs to my
company. As my Rhinotek representative, you have given me nothing but
outstanding customer service. Thank you for all your hard work and I
look forward to another year of working together.
Sincerest Regards,
Samantha Marburger
Practice Administrator Assistant
=================================
CONSUMER COMMENTS:
No Complaints
I have used several of these cartridges with LJ4000 and 4+ printers without
any problems. Their life span has rivaled that of the OEM cartridges (abt.
14K prints on the 4000), and I really have nothing bad to say about
them. I like the fact that they come with a toner-attracting wipe and a
sheet of printer-cleaning paper. It's a nice touch. I did have one that
reported low toner after a few thousand sheets. I took the cartridge
out, tapped on the case to loosen the toner I knew to be in there, and
it was fine. -- Salt Lake City, UT
Rhinotek Q4000 toner cartridge
We have purchase 2 of the Q4000's. We are using the 2nd cartridge now.
The 1st cartridge last 11,400+ sheets and our print coverage is greater
than 5%. When installing the cartridge you must follow directions fully,
or the low toner indicator will not reset. Overall, this cartridge was a
good value compared to the HP cartridge. We will be ordering more. -- St. Louis, MO
Use This Product!!
We use this in the office and it always prints more pages than the HP
cartridge did. Also, it saves us a lot of money each month. The quality is
very good. -- Versailles, KY
Dear Ken,
I just wanted to extend my gratitude and appreciation to you, for helping me find
a product that can help me save money for my credit union!
It's refreshing to be able to deal with someone with customer service skills that are
professional, cheerful and friendly. - Anna D. San Antonio, TX
Very Good Value over OEM
I've used various Rhinotek-brand toner cartridges for a several years and
have been very pleased with their performance. Each cartridge comes with a
cleaning paper and a re-useable toner-attracting wipe. (I have lots of them
now and use them to clean all our printers/copiers.) . . . I've tried many other
brands and you generally get what you pay for, but I've found I get more
prints per dollar with these over a HP cartridges. -- Scott, Salt Lake City, UT