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Installation – Cartridge Recognition

Problem:

After installing the cartridge it was not recognized by the printer.

Solution

See The Following:

1. Verify that the cartridge that you are installing is compatible with your Printer.
   1. Use the Product finder on our website
2. Verify that all packaging material has been removed (cartridge clip, sealing tape)
3. Reinsert the cartridge several times in order to ensure a good connection is being made.
4. Clean the contacts on the cartridge using distilled water, and a clean cotton cloth.
5. Replace the cartridge through your Rhinotek representative

Installation – Printer Communication Error:

Problem:

When installing the printer the computer does not recognize the new device.

Solution

1. Verify that the printer is plugged in to the wall, and that the power light is on.
2. Verify that the connection from the PC to the printer is attached securely on both ends through either a USB, or parallel cable.
3. Install the latest driver from the manufacturer’s web site. 
4. Turn your printer off, restart your computer, and turn your printer back on after the computer has restarted completely.
5. Verify that there are not any additional copies of your printer listed. If there are additional printers copies look for the copy that has ready listed below the name.
6. Reinstall the printer driver
7. Contact printer manufacturer for further troubleshooting.

Performance – Breaks, or lines in the color.

Problem:

While printing there are beaks or lines that appear throughout the printed document. (HP/Lexmark)

Solution

1. Clean the print head on the cartridge
   1. Left click on start, then control panel, then printers and faxes, and then double left click on the icon for your printer.
   2. Select printer from the popup menu, then properties towards the bottom of the selection.
   3. Select Printing Preferences from the popup menu on towards the bottom of the window, next to print test page. Select service this device from the window.
   4. Select Clean print head on the window, a new pop up will open, showing the status of the cleaning. When the cleaning has finished, select print nozzle check page, this will print out a page that contains a series of lines for every color, you are looking for breaks in these lines, if there are breaks in the lines continue cleaning. .
   5. Continue the cleaning process for at least three times, if there is no change in the quality of the printer, contact the Quality Control department at (800) 748-6664 ext. 1585.
   6. Manually clean the print head on the cartridge.
2. Remove the cartridge from the printer, Clean the print head on the cartridge using distilled water, and a clean cotton cloth.
3. Replace the cartridge through your Rhinotek representative

Problem:

While printing there are lines that appear throughout the printed document. (Epson/Canon)

Solution

1. Clean the print head on the cartridge
   1. Left click on start, then control panel, then printers and faxes, and then double left click on the icon for your printer.
   2. Select printer from the popup menu, then properties towards the bottom of the selection.
   3. Select Printing Preferences from the popup menu on towards the bottom of the window, next to print test page. Select service this device from the window.
   4. Select Clean print head on the window, a new pop up will open, showing the status of the cleaning. When the cleaning has finished, select print nozzle check page, this will print out a page that contains a series of lines for every color, you are looking for breaks in these lines, if there are breaks in the lines continue cleaning. .
   5. Continue the cleaning process for at least three times, if there is no change in the quality of the printer, contact the Quality Control department at (800) 748-6664 ext. 1585 for further assistance.

Printer Settings – Printed Color does not match my Screen.

Problem:

Printed pages do not match the colors that appear on your monitor.

Solution

1. Clean the print head on the cartridge
   1. Left click on start, then control panel, then printers and faxes, and then double left click on the icon for your printer.
   2. Select printer from the popup menu, then properties towards the bottom of the selection.
   3. Select Printing Preferences from the popup menu on towards the bottom of the window, next to print test page. Select service this device from the window.
   4. Select Clean print head on the window, a new pop up will open, showing the status of the cleaning. When the cleaning has finished, select print Nozzle check page, this will print out a page that contains a series of lines for every color, you are looking for breaks in these lines, if there are breaks in the lines continue cleaning.
   5. Continue the cleaning process for at least three times
   6. Adjust the color sliders on your machine
   7. For assistance locating the color sliders, contact the Quality Control department at (800) 748-6664 ext. 1585.

Performance – No color shows on the pages that I print:

Problem:

 Printed pages are printing blank, or there is one or more color missing on the prints.

Solution

Verify that the cartridges are moving from side to side while the printer is moving.

1. If catridges are not moving:
   • Check if the printer requires a alignment page to be printed before printing.
2. If Cartidges are moving.
   • Verify that both cartridges are installed, some printers need only one cartridge installed to print, however the majority need both cartridges.
   • Verify that the sealing tape has been removed from the cartridge.
   • Check the age of the product
     • Read the Julian date on the cartridge
     • Julian date is printed on a small white or green label, and has a six digit number printed on it.
     • Julian date reads as follows:
     • 045702
     • 045= Days of the year (001-365)
     • 7= Last digit in the year of remanufacturing (0-9)
     • 02= Remanufacturing code for internal use (00-99)
     • Example 045702
     • 045= February 14
     • 7= 2007
     • 02= Remanufacturing code
     • 045702= Remanufactured on February 14 2007 (2-14-2007)
     • Life span of an inkjet cartridge is one year from the remanufactured date

3. Clean the print head on the cartridges. Here's how.

• Left click on start, then control panel, then printers and faxes, then double left click on the icon for your printer
• .Select printer from the popup menu, then properties towards the bottom of the selection.
• Select Printing Preferences from the popup menu on towards the bottom of the window, next to print test page. Select service this device from the window.
• Select Clean print head on the window, a new pop up will open, showing the status of the cleaning. When the cleaning has finished, select print Nozzle check page, this will print out a page that contains a series of lines for every color, you are looking for breaks in these lines, if there are breaks in the lines continue cleaning.

• Continue the cleaning process for at least three times, if there is no change in the quality of the printer, contact the Quality Control department at (800) 748-6664 ext. 1585